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This site is deprecated and will be decommissioned shortly. For current information regarding HPC visit our new site: hpc.njit.edu
GettingHelponLochness
From NJIT-ARCS HPC Wiki
Requests for assistance with HPC resources has been integrated into the campus-wide ServiceNow system. To have a service ticket created automatically and assigned to the HPC staff send an email to hpc@njit.edu
For prompt response, please consider the following when submitting a ticket.
- Email Subject
- Very short summary of the issue as a subject, examples:
- Lochness: Unable to submit jobs to public partition
- Lochness: Job error - no space on disk
- Lochness: Jobs are getting killed
- Very short summary of the issue as a subject, examples:
- Email Content
- !!!JOB NUMBER!!!
- System, Software and Partition where you are having an issue.
- Detailed description of your issue including modules loaded, and location of input, output and error files.
- If you have an error to report, paste the error message. Do not take a snapshot and upload the image.
- An image is not helpful when a long string of characters including directory path or file names needs to be copied.
- Anything else that you think may be necessary for us to understand and find a resolution to your issue.
- Software requests
- Name of software and URL to download.
- If software is behind a paywall or account, please download the software, copy it over to lochness and provide location from where we can copy it for installation.
- Who will be using the software?
- Account requests
- Requests for account must come from faculty advisors by sending an email to hpc@njit.edu including the UCIDs for the accounts to be created.
- Students making requests should add their faculty advisor to the request. Requests will only be approved after confirmation by faculty advisor.
- Storage Requests
- Requests for storage must come from faculty advisors by sending an email to hpc@njit.edu. The request should include the amount of storage needed.