GettingHelponLochness

Requests for assistance with HPC resources has been integrated into the campus-wide ServiceNow system. To have a service ticket created automatically and assigned to the HPC staff send an email to hpc@njit.edu

For prompt response, please consider the following when submitting a ticket.

• Email Subject
  • Very short summary of the issue as a subject, examples:
    • Lochness: Unable to submit jobs to public partition
    • Lochness: Job error - no space on disk
    • Lochness: Jobs are getting killed

• Email Content
  • !!!JOB NUMBER!!!
  • System, Software and Partition where you are having an issue.
  • Detailed description of your issue including modules loaded, and location of input, output and error files.
  • If you have an error to report, paste the error message. Do not take a snapshot and upload the image.
  • An image is not helpful when a long string of characters including directory path or file names needs to be copied.
  • Anything else that you think may be necessary for us to understand and find a resolution to your issue.

• Software requests
  • Name of software and URL to download.
  • If software is behind a paywall or account, please download the software, copy it over to lochness and provide location from where we can copy it for installation.
  • Who will be using the software?

• Account requests
  • Requests for account must come from faculty advisors by sending an email to hpc@njit.edu including the UCIDs for the accounts to be created.
  • Students making requests should add their faculty advisor to the request. Requests will only be approved after confirmation by faculty advisor.

• Storage Requests
  • Requests for storage must come from faculty advisors by sending an email to hpc@njit.edu. The request should include the amount of storage needed.