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Difference between revisions of "GettingHelponLochness"
From NJIT-ARCS HPC Wiki
(Created page with "Requests for assistance with HPC resources has been integrated into the campus-wide ServiceNow system. To have a service ticket created automatically and assigned to the HPC s...") |
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*Software requests | *Software requests | ||
**Name of software and URL to download. | **Name of software and URL to download. | ||
| − | **If software is behind a paywall or account, please download the software, copy it over to | + | **If software is behind a paywall or account, please download the software, copy it over to lochness and provide location from where we can copy it for installation. |
**Who will be using the software? | **Who will be using the software? | ||
*Account requests | *Account requests | ||
| − | ** | + | **Requests for account must come from faculty advisors by sending an email to [mailto:hpc@njit.edu hpc@njit.edu] including the UCIDs for the accounts to be created. |
**Students making requests should add their faculty advisor to the request. Requests will only be approved after confirmation by faculty advisor. | **Students making requests should add their faculty advisor to the request. Requests will only be approved after confirmation by faculty advisor. | ||
| + | |||
| + | *Storage Requests | ||
| + | **Requests for storage must come from faculty advisors by sending an email to [mailto:hpc@njit.edu hpc@njit.edu]. The request should include the amount of storage needed. | ||
Latest revision as of 17:38, 28 September 2022
Requests for assistance with HPC resources has been integrated into the campus-wide ServiceNow system. To have a service ticket created automatically and assigned to the HPC staff send an email to hpc@njit.edu
For prompt response, please consider the following when submitting a ticket.
- Email Subject
- Very short summary of the issue as a subject, examples:
- Lochness: Unable to submit jobs to public partition
- Lochness: Job error - no space on disk
- Lochness: Jobs are getting killed
- Very short summary of the issue as a subject, examples:
- Email Content
- !!!JOB NUMBER!!!
- System, Software and Partition where you are having an issue.
- Detailed description of your issue including modules loaded, and location of input, output and error files.
- If you have an error to report, paste the error message. Do not take a snapshot and upload the image.
- An image is not helpful when a long string of characters including directory path or file names needs to be copied.
- Anything else that you think may be necessary for us to understand and find a resolution to your issue.
- Software requests
- Name of software and URL to download.
- If software is behind a paywall or account, please download the software, copy it over to lochness and provide location from where we can copy it for installation.
- Who will be using the software?
- Account requests
- Requests for account must come from faculty advisors by sending an email to hpc@njit.edu including the UCIDs for the accounts to be created.
- Students making requests should add their faculty advisor to the request. Requests will only be approved after confirmation by faculty advisor.
- Storage Requests
- Requests for storage must come from faculty advisors by sending an email to hpc@njit.edu. The request should include the amount of storage needed.
